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Lymeware Product Support Services

Lymeware offers Product Support for all Lymeware Products, regardless of who you purchased them from. We support our products in three different ways. Annual support contracts, per incident support rates, and hourly rates are all available to provide our customers with the most comprehensive safety-net of support we can provide.

Lymeware Product Support Contracts

Lymeware offers multiple levels of annual support contracts to cover many of Lymeware's products. These contracts cover product upgrades, bug fixes and client installation and maintenance telephone and e-mail support. Contact our sales department for more information on coverage time, products covered, and annual pricing.

Lymeware Per-Incident Product Support

Lymeware offers single per-incident support for all of Lymeware's products. This support covers client installation, troubleshooting and maintenance support via telephone and e-mail. On-site per-incident support is not available. Contact our sales department for more information on coverage time and pricing.

Lymeware Hourly Product Support

Lymeware also offers hourly product support for all of Lymeware's products. This support covers client installation, troubleshooting and maintenance support. This support can be performed off-site via telephone and e-mail, or on-site, if required. Additional travel expenses will apply. Contact our sales department for more information on availablilty and pricing.